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Swirl

HOSTED CONTACT CENTRE SUITE

Presence for call centers is a highly scalable, carrier-grade, multi-tenant and multi-channel contact center platform that offers the flexibility of a truly cloud pay-as-you-go model.

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It helps enhance the services portfolio of call centers and generate new revenue streams. With Presence, you can bring your new call center online within days while enjoying low TCO and minimal downtime.

Call Center Headset

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ALL-IN-ONE CUSTOMER EXPERIENCE SOLUTION

Customer service agents need to be always available irrespective of where they are working from. In combination with our SDWAN Work from Home and Remote Office Connectivity solutions, the Presence suite enables omni-channel customer support. 

Benefits

  • Increase Customer NPS

  • Increase Quality

  • Increase Profitability

Features

  • Adaptable

  • Modular Technology

  • Cloud based

  • On-Premise Option

Elements

  • Intelligent Routing & Self Service

  • Omni Channel & Blending

  • Rapidly Adapt to Business Needs

  • Customised Reporting & Analytics

  • Recording and Quality

  • SIP Gateway and VOIP Bridge

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